Royal Benja Hotel

Lovely hotel nice spacious room lovely staff very helpful

The worst hotel I’ve stayed. Terrible services with unprofessional receptionists and cleaners. Although we booked a room with 1 doble bed and 1 single bed, the hotel asked us if we booked 1 room or 2 rooms upon check-in and then assigned us to a wrong room with 2 single beds and 1 extra bed. How is it even possible to make this mistake when they could easily confirm details of our reservation by checking our booking status?? The worst service did not end here. A cleaner did not provide us enough amenities such as towels upon room change and thus we had to request them via phone call. They promised to bring all the necessary stuff within 10 minutes but did not show up anyone and made a second request. After waiting for over one hour, we went down all the way to reception to confirm our request but a receptionist at the time did not fully understand English and even asked us for Google translation when they already wasted our time waiting for their answer. We only found out that the reception received our requests and decided to ignored them! They did not share the information internally upon shift change either. Apparently, they believed what cleaner said instead of confirming directly with us at the room. We wrote down all the insufficient amenities as the receptionist wanted to waste more of our time and finally the cleaner showed up with all the necessary amenities but of course she was with an arrogant attitude without any greetings and respect. Moreover, she said “excuse me” and entered our room without permission!! She then claimed that she prepared enough towels though she showed up with exactly the number of towels that she knew she forgot to stock! During our stay cleaners moved around our luggage without any permission when it was not necessary to touch them for any cleaning reasons. They never left the room with complete amenities during our whole stay. The only good side the hotel has is the personnel at the entrance who were very kind and ready to help us. Regarding the location, the road from the nearest station was so bumpy and not family friendly.

Good location for Train station 350m walk Big room and big toilet Buffet breakfastis ok On app is 5 star but actually 3.5-4 star only

Good place , good personnel , it’s clean